Last updated: 9 November 2026
What’s a cookie?
- A “cookie” is a piece of information that is stored on your computer’s hard drive if you agree to this and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
- Cookies are used by nearly all websites and do not harm your system.
We are required to obtain your consent for all non-essential cookies used on our website. You can block cookies (including essential cookies) at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block essential cookies you may not be able to access all or parts of our site.
How do we use cookies?
- We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
- Cookies are either session cookies, which are only stored on your computer during your web session and are automatically deleted when you close your browser, or persistent cookies, which are stored as a file on your computer and remain there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
Cookies can also be categorised as follows:
- Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
- Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
- Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. They may also be used to provide services you have requested such as viewing a video or booking a call. The information these cookies collect is usually anonymised.
- Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed.
- First and third party cookies: First party cookies are cookies set by our website. Third party cookies are cookies on our website that are set by a website other than our website, such as YouTube when you watch an embedded video or Calendly when you book a call.
We use third party cookies on our website and these are set out in the tables below.
The cookies we use
Necessary
Strictly necessary cookies. These are essential for the website to work, for example to keep it secure, remember your cookie choices and make forms and bookings work. They do not need your consent.
| Cookie | How long it lasts | What it does |
|---|---|---|
| _GRECAPTCHA | 6 months | Google Recaptcha service sets this cookie to identify bots to protect the website against malicious spam attacks. |
| elementor | Never Expires | The website’s WordPress theme uses this cookie. It allows the website owner to implement or change the website’s content in real-time. |
| rc::a | Never Expires | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
| rc::f | Never Expires | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
| rc::c | session | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
| rc::b | session | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
| cookieyes-consent | 1 year | CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors. |
| __cf_bm | 1 hour | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
| _cfuvid | session | Calendly sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services |
| __cfruid | session | Cloudflare sets this cookie to identify trusted web traffic. |
| OptanonConsent | 1 year | OneTrust sets this cookie to store details about the site’s cookie category and check whether visitors have given or withdrawn consent from the use of each category. |
| m | 1 year 1 month 4 days | Stripe sets this cookie for fraud prevention purposes. It identifies the device used to access the website, allowing the website to be formatted accordingly. |
Functional
Functionality cookies. These let embedded features such as YouTube videos and our booking calendar work and remember your choices.
| Cookie | How long it lasts | What it does |
|---|---|---|
| yt-remote-device-id | Never Expires | YouTube sets this cookie to store the user’s video preferences using embedded YouTube videos. |
| ytidb::LAST_RESULT_ENTRY_KEY | Never Expires | The cookie ytidb::LAST_RESULT_ENTRY_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future. |
| yt-remote-connected-devices | Never Expires | YouTube sets this cookie to store the user’s video preferences using embedded YouTube videos. |
| yt-remote-cast-installed | session | The yt-remote-cast-installed cookie is used to store the user’s video player preferences using embedded YouTube video. |
| yt-remote-session-app | session | The yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player. |
| yt-remote-session-name | session | The yt-remote-session-name cookie is used by YouTube to store the user’s video player preferences using embedded YouTube video. |
| yt-remote-fast-check-period | session | The yt-remote-fast-check-period cookie is used by YouTube to store the user’s video player preferences for embedded YouTube videos. |
| referrer_user_id | 14 days | Calendly sets this cookie for the booking functionality of the website. |
Analytics
Performance and analytics cookies. These help us count visits, see where visitors come from and which pages are most useful, so we can improve the site. They are only set if you agree.
| Cookie | How long it lasts | What it does |
|---|---|---|
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
| ajs_user_id | Never Expires | This cookie is set by Segment to help track visitor usage, events, target marketing, and also measure application performance and stability. |
| ajs_group_id | Never Expires | This cookie is set by Segment to track visitor usage and events within the website. |
| _pendo_visitorId.4cfbcefc-fcf9-4b66-5dc6-9b0d81bb07a9 | Never Expires | Pendo sets this cookie to identify and record the visitor’s Account ID that will be used in Pendo, like Guide delivery and analytics. |
| ajs_anonymous_id | Never Expires | This cookie is set by Segment to count the number of people who visit a certain site by tracking if they have visited before. |
| _pendo_guides_blocked.4cfbcefc-fcf9-4b66-5dc6-9b0d81bb07a9 | Never Expires | Pendo sets this cookie to identify and record the visitor’s Account ID that will be used in Pendo, like Guide delivery and analytics. |
Performance
Performance cookies. These support the booking calendar so it works smoothly.
| Cookie | How long it lasts | What it does |
|---|---|---|
| _calendly_session | 21 days | Calendly, a Meeting Schedulers, sets this cookie to allow the meeting scheduler to function within the website and to add events into the visitor’s calendar. |
Advertisement
Third party cookies set by YouTube when you watch an embedded video. They are only set if you agree.
| Cookie | How long it lasts | What it does |
|---|---|---|
| YSC | session | Youtube sets this cookie to track the views of embedded videos on Youtube pages. |
| VISITOR_INFO1_LIVE | 6 months | YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface. |
| VISITOR_PRIVACY_METADATA | 6 months | YouTube sets this cookie to store the user’s cookie consent state for the current domain. |
| yt.innertube::requests | Never Expires | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
| yt.innertube::nextId | Never Expires | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
Uncategorised
Cookies our cookie tool has not yet categorised.
| Cookie | How long it lasts | What it does |
|---|---|---|
| __Secure-ROLLOUT_TOKEN | 6 months | Description is currently not available. |
Changing your cookie choices
You can alter your cookie preferences at any time by clicking on the cookie settings button at the bottom left of any page and adjusting your choices. Please refresh your page to ensure that the new settings have taken effect.
You can also control your cookie settings through your web browser.
You can opt out of being tracked by Google Analytics across all websites, by going to https://tools.google.com/dlpage/gaoptout.
The tables above show how long each cookie lasts.
If you have any questions about the cookies that we use, feel free to email us at [email protected]. For more about how we handle your personal data, see our Privacy Notice.